What is Buttercup Baby?
Answer :
Buttercup Baby is a baby and kids products company. Our products are MADE IN INDIA.
Buttercup Baby is a baby and kids products company. Our products are MADE IN INDIA.
Will the colour/prints fade when washed?
Answer :
We're all natural so some fading is normal. We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products. Overexposure to the sun will cause fading
We're all natural so some fading is normal. We recommend avoiding the use of powerful detergents or bleaching agents, and dry naturally in the shade to retain the original colour and print quality of our products. Overexposure to the sun will cause fading
Why are our products so exclusive?
Answer :
Our products are made of superior quality materials. We focus on design, details, hygienic work ethic, quality production & fair trade. Our products are made in our factory in India. We pay fair wages to our much loved employees. Our products are not mass produced in sweatshops in China. Many of our products are handmade or stitched with the utmost care in limited quantities. Our end prices are a result of all these factors and inclusive of all taxes.
Our products are made of superior quality materials. We focus on design, details, hygienic work ethic, quality production & fair trade. Our products are made in our factory in India. We pay fair wages to our much loved employees. Our products are not mass produced in sweatshops in China. Many of our products are handmade or stitched with the utmost care in limited quantities. Our end prices are a result of all these factors and inclusive of all taxes.
How can I contact the team at Team Buttercup Baby?
Answer :
If you have any questions regarding our products, our policies, offers, or any other queries you can call us or WhatsApp on +91 9566 559 444 For queries related to Dispatch & Delivery, you can call us or WhatsApp on +91 9566 559 444 between 10.00 am and 5.00 pm from Monday to Saturday (excluding Indian public holidays). Alternatively, you can send us an email at hello@buttercupbaby.in with your name & contact details and we will get back to you as soon as possible. You can also chat with us through the WhatsApp button or chat box on our website or message us on Instagram.
If you have any questions regarding our products, our policies, offers, or any other queries you can call us or WhatsApp on +91 9566 559 444 For queries related to Dispatch & Delivery, you can call us or WhatsApp on +91 9566 559 444 between 10.00 am and 5.00 pm from Monday to Saturday (excluding Indian public holidays). Alternatively, you can send us an email at hello@buttercupbaby.in with your name & contact details and we will get back to you as soon as possible. You can also chat with us through the WhatsApp button or chat box on our website or message us on Instagram.
How you could let us know you love our stuff?
Answer :
We love hearing from our Buttercup family. You can WhatsApp us or message us on Instagram, send us some pictures or post on social media – don't forget to tag us! @buttercupbaby.in
We love hearing from our Buttercup family. You can WhatsApp us or message us on Instagram, send us some pictures or post on social media – don't forget to tag us! @buttercupbaby.in
Can I change/cancel my order?
Answer :
Yes, you may change/cancel your order if your order has not been shipped and it is not a personalised product. To do so, please get in touch with our team by calling +91 9566 559 444 with your order details as soon as possible as orders are sometimes shipped immediately.
Yes, you may change/cancel your order if your order has not been shipped and it is not a personalised product. To do so, please get in touch with our team by calling +91 9566 559 444 with your order details as soon as possible as orders are sometimes shipped immediately.
What happens if an item ordered is out of stock/you are unable to fulfil my order?
Answer :
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
Our team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
How do I redeem my promo code?
Answer:
Enter your promo code at checkout and the discount will be automatically applied to the total amount.
Enter your promo code at checkout and the discount will be automatically applied to the total amount.
Can I get in touch for bulk orders?
Answer:
Absolutely! We typically require 30 days notice to process orders over 25 pieces in a single design. Call or WhatsApp on +91 9566 559 444 Email us at hello@buttercupbaby.in for bulk order enquiries.
Absolutely! We typically require 30 days notice to process orders over 25 pieces in a single design. Call or WhatsApp on +91 9566 559 444 Email us at hello@buttercupbaby.in for bulk order enquiries.
Do you gift wrap?
Answer :
Yes, you can choose the gifting option at checkout.
Yes, you can choose the gifting option at checkout.
How do I pay for my order?
Answer:
We have a number of payment options. Choose the one that is most convenient for you. The options are: 1.Online Bank Transfer 2.Credit, Debit, or Cash Card, (CashFree) 3.Paytm & other wallets 4.Google pay 5.Cash on Delivery (COD)
We have a number of payment options. Choose the one that is most convenient for you. The options are: 1.Online Bank Transfer 2.Credit, Debit, or Cash Card, (CashFree) 3.Paytm & other wallets 4.Google pay 5.Cash on Delivery (COD)
Do you offer a Cash On Delivery (COD) payment option? How does it work?
Answer:
No, currently we do not.
No, currently we do not.
Do you accept payment through cheque/demand draft?
Answer:
No, currently we do not.
No, currently we do not.
Do you save credit card information?
Answer:
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.
How do I know that my online transaction was successful?
Answer:
You will receive an email from Buttercup Baby after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.
You will receive an email from Buttercup Baby after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.
What should I do if my payment doesn't get through or fails?
Answer:
If your payment transaction fails, not to worry. In case the payment has been deducted from your account but the payment receipt shows as failed, the money will be returned to your account within 5 – 7 days. You can also contact our Customer Service on +91 9566 559 444 or email us at hello@buttercupbaby.in
If your payment transaction fails, not to worry. In case the payment has been deducted from your account but the payment receipt shows as failed, the money will be returned to your account within 5 – 7 days. You can also contact our Customer Service on +91 9566 559 444 or email us at hello@buttercupbaby.in
Do I have to pay shipping charges?
Answer :
When will I receive the ordered products?
Answer :
Once your order has been placed, your parcel will be dispatched within 1 – 2 working days. Delivery can take from 5 – 14 working days depending upon location Taking into account the current world situation of the global COVID - 19 Pandemic there may be some delay if your location is in or near a containment zone.
Once your order has been placed, your parcel will be dispatched within 1 – 2 working days. Delivery can take from 5 – 14 working days depending upon location Taking into account the current world situation of the global COVID - 19 Pandemic there may be some delay if your location is in or near a containment zone.
What is the mode of delivery at Buttercup Baby?
Answer:
Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.
Why have I received only a part of my order?
Answer:
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment. Bedding is a bulky product, sometimes we use more than one box to dispatch the products. All your parcels should read you within 48 hours of each other.
Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment. Bedding is a bulky product, sometimes we use more than one box to dispatch the products. All your parcels should read you within 48 hours of each other.
Does Buttercup Baby ship internationally?
Answer :
Yes, we ship worldwide!
Yes, we ship worldwide!
Is there an additional shipping charge?
Answer:
Yes, International shipping charges are as per actuals. Once you have decided on your order, we will try and get you the best courier price options.
Yes, International shipping charges are as per actuals. Once you have decided on your order, we will try and get you the best courier price options.
How do I know if my order has been placed successfully?
Answer:
Within a few minutes of successfully placing your order, you will receive an email confirmation from Buttercup Baby. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
Within a few minutes of successfully placing your order, you will receive an email confirmation from Buttercup Baby. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
Can I cancel an order?
Answer:
Though the Buttercup Baby website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 9566 559 444 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Buttercup Baby Credits.
Though the Buttercup Baby website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 9566 559 444 at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as Buttercup Baby Credits.
Can I modify or change my order?
Answer:
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 9566 559 444. Please note if your order has already been shipped, we will not modify your order. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call +91 9566 559 444. Please note if your order has already been shipped, we will not modify your order. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.
I've cancelled an order. When can I expect a refund?
Answer:
If you have cancelled your order before it has been processed,, we will immediately process the refund. If you paid via credit card or bank transfer , the payment will be refunded in your bank after details have been given.
If you have cancelled your order before it has been processed,, we will immediately process the refund. If you paid via credit card or bank transfer , the payment will be refunded in your bank after details have been given.
How do I contact the Buttercup Baby Customer Service Team?
Answer :
You can get in touch with our Customer Service by emailing us at hello@buttercupbaby.in or can call us on +91 9566 559 444 between 10 a.m. and 5 p.m. (Monday – Saturday)
You can get in touch with our Customer Service by emailing us at hello@buttercupbaby.in or can call us on +91 9566 559 444 between 10 a.m. and 5 p.m. (Monday – Saturday)
In which cases can I return the product?
Answer:
All our products are checked to ensure that there is no damage. Each product is packed manually so there are no chances of you receiving a damaged product. Unless the product is damaged, we do not accept any returns. Please get in touch with us within 48 hours from the date of receiving your shipment. Products returned after 1 week of receiving will not be accepted back. Baby goods are supposed to be handled delicately and hygienically and returns or exchanges are not encouraged.
All our products are checked to ensure that there is no damage. Each product is packed manually so there are no chances of you receiving a damaged product. Unless the product is damaged, we do not accept any returns. Please get in touch with us within 48 hours from the date of receiving your shipment. Products returned after 1 week of receiving will not be accepted back. Baby goods are supposed to be handled delicately and hygienically and returns or exchanges are not encouraged.
When can I return the product?
Answer :
Please get in touch with us within 48 hours from the date of receiving your shipment. Products returned after 1 week of receiving will not be accepted back.
Please get in touch with us within 48 hours from the date of receiving your shipment. Products returned after 1 week of receiving will not be accepted back.
What is the returns procedure?
Answer :
Step 1 Call our Customer Service on +91 9566 559 444 between 10.00 a.m. and 5.00 p.m. (IST) from Monday to Saturday. You can also email us at hello@buttercupbaby.in Please mention your name, order number & the reason for return.
Step 2 Once your returns request is validated over phone, You will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the customer not Buttercup Baby. Buttercup Baby does not provide reverse pick up service at the moment. Buttercup Baby address Phone: +91 9566 559 444
Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount. Your returns issue will be closed within 10 days of our receiving the return package from you
Step 1 Call our Customer Service on +91 9566 559 444 between 10.00 a.m. and 5.00 p.m. (IST) from Monday to Saturday. You can also email us at hello@buttercupbaby.in Please mention your name, order number & the reason for return.
Step 2 Once your returns request is validated over phone, You will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the customer not Buttercup Baby. Buttercup Baby does not provide reverse pick up service at the moment. Buttercup Baby address Phone: +91 9566 559 444
Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount. Your returns issue will be closed within 10 days of our receiving the return package from you
What is the Return Policy for the discounted products?
Answer :
Buttercup Baby does not offer replacements on discounted or season-end sale products. TERMS & CONDITIONS FOR RETURN The final decision on whether a returned item will be approved or rejected lies completely with the Buttercup Baby Quality Assurance Team. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you (at your request). PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION. If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.
Buttercup Baby does not offer replacements on discounted or season-end sale products. TERMS & CONDITIONS FOR RETURN The final decision on whether a returned item will be approved or rejected lies completely with the Buttercup Baby Quality Assurance Team. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you (at your request). PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION. If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.
Will I get a full cash refund on return of order?
Answer :
No. Buttercup Baby does not offer a cash refund. We offer either a replacement or issue a credit note for damaged products that are returned.
No. Buttercup Baby does not offer a cash refund. We offer either a replacement or issue a credit note for damaged products that are returned.
What is the exchange procedure?
Answer:
We do not offer exchange since the products are shown very clearly in the picture. Baby products cannot be exchanged once sold cannot be sold to another person after being returned for whatsoever reasons. So before you place an order, go through every detail and choose wisely.
We do not offer exchange since the products are shown very clearly in the picture. Baby products cannot be exchanged once sold cannot be sold to another person after being returned for whatsoever reasons. So before you place an order, go through every detail and choose wisely.
